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Reference

Troubleshooting

What to try, in the order worth trying it.

Remedia will not sign in

The message says which of a few things went wrong. Connect your Jellyfin server lists each message and what to do. The usual causes are a missing port, an address that only works at home, and a server older than Jellyfin 10.10.

A title will not play

Remedia already tries twice more by itself. If a file fails before its first picture, it starts the file again with the sound re-made on the Apple TV, and if that fails too, it asks your server to convert the title.

If you still see a failure:

  1. Play the same title in another Jellyfin app or in a browser. If it fails there too, the file or the server is at fault.
  2. Check Settings, Playback, Streaming Quality. Auto lets the server convert when it has to.
  3. Check that your account on the server is allowed to transcode. Without that, the last attempt has nothing to fall back on.
  4. Send a log straight after the failure.

The TV does not switch to HDR or Dolby Vision

  • In the Apple TV's Settings, open Video and Audio, Match Content, and switch on Match Dynamic Range.
  • Open the player's Details pane while the title plays. It says what the picture is playing as.
  • A converted title has no HDR. In Details, look at the mode: Direct Play is the file as it is.

See Picture and sound formats.

No Atmos

Atmos is passed along when it is carried in Dolby Digital Plus. Atmos in Dolby TrueHD plays as lossless 7.1, without the height channels. A converted title has no Atmos either.

No skip buttons

Skip Intro and the others appear only where your Jellyfin server has marked the intro. A server with no media segments has nothing to show.

Discover or search shows nothing to request

  • Check Settings, Seerr. It should show your server and user.
  • After Seerr fails to answer, Remedia leaves it out for five minutes, then tries again.
  • Signing out of Jellyfin forgets the Seerr connection. Connect again.

A library looks out of date

Settings, Jellyfin Server, Refresh reloads your libraries and Home. If something still looks wrong, Settings, Cache & Storage, Force Refresh Libraries starts from clean.

The remote does something odd

Settings, About, Input Diagnostics shows every press on screen as Remedia receives it, which tells you whether the remote or the app is at fault.

Send a log

  1. Make the problem happen.
  2. Open Settings, About, and select Send Log.
  3. Remedia shows Log Sent and the name your server saved it under. Note the name.

The log goes to your own Jellyfin server and nowhere else. It is kept with the server's own logs, where the server's admin can read it, and the server deletes it after three days unless its settings say otherwise.

It holds the app's recent log and its setup: version, Apple TV model, and settings. Before it is sent, tokens, server addresses and the private parts of web addresses are taken out. It holds no password.

If it says Couldn't Send Log, the message gives the reason. One of them is a server setting: Jellyfin can have client log upload switched off.

Next: Support